When you interact with our investment automation platform, we collect information that helps us provide better service and protect your financial interests.

Your data serves specific purposes that directly benefit your investment experience:

• Providing automated investment services tailored to your risk profile and goals
• Monitoring account security and preventing unauthorized access
• Complying with Belgian and European Union financial reporting requirements
• Sending important updates about your investments and platform changes
• Improving our algorithms and user interface based on usage patterns
• Providing customer support and resolving technical issues

We work with carefully selected partners to provide comprehensive investment services, but we maintain strict controls over data sharing:

Financial Institution Partners: When you authorize connections to banks or brokerages, we share necessary transaction data to execute your investment strategies. These partners operate under their own privacy policies and regulatory frameworks.

Regulatory Authorities: We may share information with Belgian Financial Services and Markets Authority (FSMA) or other regulatory bodies when required by law or to investigate potential financial misconduct.

Service Providers: Our cloud hosting, security monitoring, and analytics providers have limited access to data necessary for their services. All providers sign strict confidentiality agreements and meet European data protection standards.

Legal Requirements: We disclose information when compelled by valid legal process, court orders, or to protect against fraud and security threats.

Under the General Data Protection Regulation (GDPR) and Belgian privacy laws, you have several important rights regarding your personal data:

To exercise these rights, contact our privacy team at [email protected]. We respond to most requests within 30 days, though complex requests may take longer.

Protecting your financial information requires multiple layers of security. Our approach combines technical safeguards with operational procedures:

Despite these protections, no system is completely secure. We promptly notify affected users and relevant authorities if a data breach occurs, as required by Belgian and EU law.

We keep your information only as long as necessary for legitimate business purposes and legal compliance:

Active Account Data: Maintained while your account remains open and for seven years after closure, as required by Belgian financial record-keeping laws.

Transaction Records: Preserved for ten years from the transaction date to meet regulatory reporting obligations.

Communication Logs: Support conversations and correspondence retained for three years to resolve potential disputes and improve service quality.

Technical Logs: System access logs and security monitoring data kept for two years, then automatically purged unless needed for ongoing investigations.

Your data primarily remains within the European Union. However, some services require limited international transfers:

Cloud Infrastructure: Our primary data centers operate in Frankfurt and Amsterdam, with encrypted backups stored in London. All locations maintain GDPR compliance standards.

Third-Party Services: Analytics and security monitoring tools may process data in the United States under Privacy Shield successor frameworks and Standard Contractual Clauses approved by the European Commission.

Customer Support: During European business hours, support operates from our Hasselt office. After-hours support may involve partners in other time zones who access only the minimum information needed to assist you.

All international transfers include appropriate safeguards to protect your rights and maintain data security equivalent to EU standards.

Our platform uses cookies and similar technologies to enhance functionality and security:

Essential Cookies: Required for basic platform operation, including login sessions, security verification, and preference settings. These cannot be disabled without affecting core functionality.

Analytics Cookies: Help us understand how users interact with our platform to identify improvements and optimize performance. You can opt out through your account settings.

Security Cookies: Detect suspicious activity and protect against unauthorized access attempts. These remain active as long as you use our platform.

We do not use advertising cookies or share tracking data with marketing networks. Your cookie preferences can be managed through your browser settings or account dashboard.

Privacy practices evolve with technology and regulations. We update this policy when necessary to reflect new services, legal requirements, or improved data protection measures.

Notification Process: Significant changes are communicated via email to your registered address at least 30 days before implementation. Minor clarifications or formatting updates may be posted directly to our website.

Review Recommendations: We suggest reviewing this policy quarterly, especially if you actively use our automation features or have concerns about data handling practices.

Version History: Previous policy versions remain available upon request for one year after replacement, helping you track changes over time.