Refund Policy
Effective January 2025 | Nostria Quinvardo Investment Automation Services
1Refund Eligibility
At Nostria Quinvardo, we understand that investment automation services require careful consideration. Our refund policy reflects our commitment to client satisfaction while maintaining fair business practices.
Refunds are available under specific circumstances within designated timeframes. We evaluate each request individually, considering the nature of services provided and the timeline of your engagement with our platform.
Service Cancellation
Full refund available within 14 days of initial service activation if no automated investment strategies have been deployed on your behalf.
Technical Issues
Refunds considered when persistent technical problems prevent platform access for more than 72 consecutive hours despite our support efforts.
Service Modifications
Partial refunds may apply when we make significant changes to agreed-upon service features that materially affect your investment strategy.
2Refund Process Timeline
Step-by-Step Refund Process
Request Submission
Submit refund request via email to [email protected] with your account details and reason for the request. We acknowledge all requests within 24 hours.
Review Period
Our team conducts thorough review of your account activity, service usage, and circumstances surrounding your refund request. This process typically takes 3-5 business days.
Decision Communication
We contact you within 7 business days with our decision, including detailed explanation of approval or denial reasons and any applicable partial refund calculations.
Processing
Approved refunds are processed within 5-10 business days to your original payment method. Bank processing times may add 2-7 additional days depending on your financial institution.
Please note that investment performance outcomes, market volatility, or changes in personal financial circumstances do not qualify as grounds for service refunds. Our automation tools operate within expected market parameters.
3Non-Refundable Circumstances
Certain situations fall outside our refund policy scope. Understanding these limitations helps set appropriate expectations for our professional relationship.
Services used beyond the initial 14-day period typically involve customized automation strategies and ongoing platform access. Once these services are actively deployed, refunds become limited to extraordinary circumstances such as prolonged technical failures on our end.
Market performance, investment outcomes, or strategy results do not constitute grounds for refunds. Our platform provides automation tools and educational resources, but cannot guarantee specific financial results.
4Payment Method Considerations
Refund processing varies depending on your original payment method. Credit card refunds typically appear within 5-7 business days, while bank transfers may require up to 10 business days for completion.
International clients should expect additional processing time due to currency conversion and cross-border banking procedures. We provide tracking information for all refund transactions exceeding €500 to ensure transparency.
In cases where original payment methods are no longer active, we work with clients to establish alternative refund delivery methods that comply with financial regulations in Belgium and your country of residence.
5Dispute Resolution
If you disagree with our initial refund decision, we offer an internal appeals process. Secondary reviews are conducted by senior management and completed within 10 business days of your appeal submission.
Our goal is always to reach mutually satisfactory resolutions. We maintain detailed records of all client interactions and service delivery to ensure fair evaluation of refund requests.
Questions About Our Refund Policy?
Our client service team is ready to discuss your specific situation and explain how our refund policy applies to your circumstances.
Nicolaas Cleynaertslaan, 3500 Hasselt, Belgium